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RBL Credit Cards: Payments & Customer Care

RBL Credit Cards not only enable seamless cashless transactions, but they also come with an exciting range of features and benefits. To continue using your card uninterrupted, you should ensure that your credit card bill is paid on time. You can pay your RBL bank Credit Card bill in the following ways:

  • Online Payment Options:

You can pay your credit card bill online using any of the following platforms.

  1. NEFT
  2. IMPS
  3. Netbanking
  4. BillDesk
  5. Mobile Banking
  6. Debit Card
  7. UPI
  8. NACH
  9. Standing Instruction

Online platforms allow you to make payments instantaneously no matter where in the world you are. However, processing times may be different. For example, UPI, Debit Card, NEFT through RBL Bank and the mobile app will process the payment immediately. NACH, BillDesk, etc. may take longer to process, so you should factor that in when choosing a payment option.

  • Offline Payment options:

If you choose to make the payment offline, you can either make it in cash or cheque at the closest RBL Bank branch. You will be charged a small fee if you are making the payment in cash. For dues exceeding INR 50,000 you will have to show your PAN Card.

Alternatively, you can also make a payment at an RBL ATM using your debit card. Click on Services > Pay Bill and enter your credit card number and bill amount.

RBL CC customer care

Competent customer care is a very important part of the relationship consumers share with issuers of their credit cards. RBL Credit Cards come with 24×7 customer care service provisions that can be accessed across several different modes.

1.      24×7 RBL Credit Card Customer Care Line

To report general complaints and queries on the toll-free number on 1800 121 9050 or +91 22 6232 7777. For queries related to your RBL SuperCard you can call +91 22 7119 0900.

2.      RBL Credit Card Customer Care via Email and Post

When filing a written complaint to RBL Credit Card Customer Care, it is recommended that you share your full name, account details and contact information, describe your query in detail along with relevant information about the product or facility that you were availing of.

  • You can file a written complaint with Bajaj Finserv RBL Bank SuperCard, by sending an email to supercardservice@rblbank.com.
  • For information about RBL credit cards (other than the SuperCard), you can email cardservices@rblbank.com.
  • For queries related to your RBL Bank credit card, you can send a letter by post to the official address of the bank:
  • RBL Bank Ltd.

One Indiabulls Centre, Tower 2B, 6th Floor,

841, Senapati Bapat Marg,

Lower Parel (W), Mumbai

Maharashtra 400013

Phone no.: 91 22 4302 0600

Fax no.: 91 22 4302 0520

3.      Send an SMS to the RBL Credit Card Customer Care

To take immediate action, you can send an SMS to +91 92233 66333 with the relevant code:

Service Message Format
RBL Credit Card Balance Enquiry BAL <space> Customer ID
Temporary Block RBL Credit Card TBLOCK <last four digits of your credit card number>
Unblock RBL Bank Credit Card UNBLOCK <last four digits of your credit card number>


Permanently Block RBL Bank Credit Card BLOCK <last four digits of your credit card number>


4.      Reach out to RBL Credit Card Customer Care on Social Media

In addition to calling, writing, or sending an SMS to the assigned contact information, you can also reach out to RBL through their social media handles as stated below:

  • Facebook: @TheRBLBank
  • Twitter: @rblbank and @RBLBankCares
  • Instagram: @rbl_bank
  • Linkedin: com/company/rbl-bank


RBL credit cards come with 24×7 customer care facilities and a wide variety of payment modes for your credit card bills. All your questions and queries are resolved at the earliest possible, and you can make RBL Card payments quickly and seamlessly.

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